Privacy Policy

This Privacy Policy describes how Hayee.in (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of customers and visitors (“you” or “your”) when you use our website (https://hayee.in), our mobile application, or our services.

By accessing or using our Website or Mobile Application, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information:

A. Contact Information

When you create an account or place an order, we may collect:

Name
Email address
Phone number
Billing and shipping address

This information is required to process and deliver your orders.

B. Personalized Content (Images & Custom Material)

Since we offer personalized products, we may collect content that you voluntarily upload, including:

Images or photographs
Custom messages or text
Design instructions
Other content required to customize your product

This content is used strictly for order personalization and fulfillment.

Image Retention Policy

Uploaded images and personalized content are automatically deleted from our active systems within 15 days from the order date, once they are no longer required for order processing, delivery confirmation, or dispute resolution.

We do not permanently store uploaded images unless legally required.

Content Privacy Commitment

We respect your privacy.

We do NOT use your uploaded images for advertising.
We do NOT post customized products containing your personal images on social media.
We do NOT share your uploaded content publicly.

Your personalized content remains private within Hayee and is used solely to fulfill your order.

You are responsible for ensuring that you have the legal right to upload and share any images or content submitted to us.

C. Payment Information

Payments are securely processed through third-party payment providers such as Juspay (Breeze Checkout) and other authorized partners.

We do not store full card details on our servers. Payment information is processed directly by our payment partners in accordance with their privacy policies and regulatory requirements.

D. Order Details

We collect information about:

Products purchased
Order history
Order preferences
Special instructions

This helps us manage, fulfill, and support your orders.

E. Mobile Application Data

When using our mobile application, we may collect:

Device type and operating system
Device token for push notifications
IP address
App usage data

Our mobile application may use WebView technology to display content from our website.

Device tokens are used solely for sending order updates or service-related notifications and are deleted when you delete your account.

F. Communication Data

We may collect information from your communications with us, including:

Emails
Support messages
Phone calls

This information is used for customer support and issue resolution.

2. How We Use Your Information

We use collected information for:

Order Processing

To process, personalize, and deliver your orders.

Customer Support

To respond to inquiries and resolve issues.

Personalization

To improve user experience and recommend relevant products.

Communication

To send:

Order confirmations
Delivery updates
Service notifications
Promotional messages (if opted in)

App Notifications

To send push notifications regarding orders or important updates (if enabled).

3. Data Retention

We retain personal information only as long as necessary for business, legal, tax, or fraud-prevention purposes.

Uploaded personalized images are automatically deleted within 15 days from the order date.

Order records such as order number, products purchased, totals, and tax information may be retained as required by applicable laws. Personal identifiers within such records may be anonymized when an account is deleted.

4. Account Deletion

You may delete your Hayee account at any time through our Account Deletion page or through the in-app deletion option.

When your account is deleted:

Your profile information is permanently removed.
Saved addresses are deleted.
Device tokens are removed.
Personal identifiers in active systems are erased.

Order transaction records may be retained for legal compliance, but personal information will be anonymized where applicable.

Account deletion is permanent and cannot be reversed.

5. Sharing of Information

We may share information with:

Payment service providers (e.g., Juspay)
Shipping and logistics partners
Technical service providers
Hosting providers

These third parties process information according to their own privacy policies and regulatory obligations.

We do not sell or rent your personal data.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no online transmission or storage system can be guaranteed to be 100% secure.

7. Your Rights & Choices

You may:

Access or update your account information by logging in.
Opt out of promotional emails via unsubscribe links.
Disable push notifications through device settings.
Request or initiate account deletion at any time.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

9. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Hayee
Udhampur, Jammu, India
Email: hayeeofficial@gmail.com