Refund and Returns Policy
At Hayee.in, we are committed to providing high-quality personalized and non-personalized products. Please read our policy carefully before placing an order.
By placing an order with Hayee, you agree to the terms below.
1. Return Eligibility Window
You must report any issue within 48 hours of delivery.
Requests made after 48 hours of delivery may not be eligible for return, replacement, or refund.
2. Damaged, Missing, or Wrong Items
If you receive:
- A damaged product
- A missing item
- The wrong product
- A product with incorrect personalization due to our mistake
You must contact us within 48 hours of delivery.
Mandatory Proof Requirement
To process your claim, you must provide:
- A clear, continuous unboxing video
- The video must start before opening the package
- The shipping label must be clearly visible
- The product and issue must be clearly shown
Claims without proper unboxing video proof may not be accepted.
3. Personalized Products (Important)
Since most of our products are customized and made specifically according to your instructions:
We Do NOT Accept Returns For:
- Change of mind
- Incorrect image uploaded by customer
- Spelling errors provided by customer
- Wrong information entered by customer
- Minor color variations
- Delay caused by courier services
Customized products cannot be resold and are therefore non-returnable unless defective or incorrect due to our error.
If We Make a Mistake
If we:
- Print the wrong image
- Print incorrect text (not matching your submitted details)
- Send the wrong customized product
We will provide either:
- Free reshipment of the corrected product
OR - A full refund (as applicable)
4. Non-Customized Products
We do not accept returns for reasons such as:
Change of mind
Didn’t like the product
Returns will only be accepted under the following conditions:
The product is damaged, defective, or incorrect/missing items were received
The item is unused, in original packaging, and in the same condition as delivered
A return request is made within 48 hours of delivery
Return shipping costs may be applicable unless the return is due to our mistake.
5. Order Cancellation
If You Cancel the Order
- Partial COD advance amount is non-refundable.
- Once production of a customized product has started, cancellation may not be possible.
If We Are Unable to Deliver
If we are unable to deliver your order due to our mistake:
- A full refund will be provided.
- This applies to both prepaid and partial COD orders.
6. Refund Process
Once your return is approved:
- Refunds will be processed within 1–7 business days.
- Refunds will be issued to your original payment method.
In some cases, refunds will be processed only after the returned item is received and inspected.
Refund timelines may vary depending on your bank or payment provider.
7. Important Notes
- All disputes must be raised within 48 hours of delivery.
- Refund or replacement decisions are subject to verification.
- We reserve the right to decline claims that do not meet policy requirements.
8. Contact Us
For return, refund, or exchange requests, contact:
Hayee
Email: hayeeofficial@gmail.com
Please include your Order ID and issue details for faster resolution.